Timeless Heritage. Modern Grace.

Yes, RIVAA offers international shipping to various countries, including FREE DELIVERY TO THE UNITED KINGDOM.

We work with trusted international courier partners, including DHL, FedEx and SkyNet, to ensure your order is delivered safely and efficiently.

Delivery Information

• United Kingdom: Free delivery on all orders.
• Other International Destinations: Shipping charges are calculated based on the destination, parcel size and weight.
• Estimated Delivery Time: 5–7 working days after dispatch.
• Payment Terms: Full advance payment is required for all international orders.
• Customs Duties & Taxes: Any applicable import duties, customs charges or local taxes are the responsibility of the customer.
• Cash on Delivery (COD): Not available for international orders.

At RIVAA, we are committed to bringing elegant Pakistani fashion to customers worldwide.

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Contact us to ask about return options and how to start a return.

At RIVAA, we understand that you may occasionally need to make changes to your order. You can request a cancellation or modification before your order enters the processing stage by contacting our customer support team.

Contact Information

• WhatsApp: +92 342 5943257
• Website: www.rivaa.pk

Important Information

• Order Cancellations: Orders may be cancelled or modified only before processing begins.
• Processed or Dispatched Orders: Once an order has entered processing or has been dispatched, cancellations and modifications are no longer possible.
• Made-to-Order & Couture: Customised, made-to-order and couture pieces cannot be cancelled, exchanged or refunded once the order has been confirmed.
• Advance Payments: Refunds for eligible cancellations will be processed through the original payment method, subject to payment provider processing times.
• Order Cancellation by RIVAA: We reserve the right to cancel orders due to stock unavailability, pricing discrepancies, payment verification issues, technical errors or suspected fraudulent activity. Where payment has been received for an order we cancel, a refund will be arranged.

Need Assistance?

For urgent order changes or cancellation requests, please contact our customer support team via WhatsApp as soon as possible, quoting your order number.

At RIVAA, we are committed to providing a professional and seamless shopping experience.